FAQ

FAQ’S

Frequently Asked Questions

What's the smallest school you're able to work with?

We serve a very wide range of campuses from only a few hundred students up to over 44,000. Our ability to partner profitably depends on many things, such as geography, enrollment, availability of financial aid, athletic programs, etc.
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‍We offer a free consultation which can help make these things clear, and perhaps give you even more insight into the future of your operation, with or without us.

Do you offer course materials, general merchdise, or both?

Both. We own 5,000,000 textbooks, making us one of the largest distributors of used textbooks in the nation. We also support IA / EA, and the broad digital goals of the campus.

‍We also own our own merchandise manufacturing facility, providing custom products and fast turns to departments, clubs, and the fast moving retail floor.

We've heard many times how tricky it is to find both a course materials and general merchandise partner. We've married these skillsets together under one roof.

Our store is going virtual, can you do that?

Yes. Or, we can operate one aspect of the store virtually (like course materials), while operating the spirit and community store on-campus.

‍We've found more and more campuses interested in freeing up floor space for merchandise, while continuing to serve course materials remotely. We're built for this.

Do you help design our store and make investments in the space?

We're inspired by the retail experience and we look forward to refreshing your space if necessary.

Store design plays deeply into the overall success of the partnership. ‍We need students to feel comfortable, navigate well, and discover the products that will enhance their student experience. As course materials command less and less space, we're seeing material gains through optimized merchandising.

What's your process for responding to RFPs?

On Time
We honor your timelines, deadlines, and respect the work you've put into getting your efforts this far and know you have a process to get through. You can count on timeliness from us.

On Point
We seek clarity in all we do, and that includes, especially, our RFP response. We aim for comprehensibility and to stick the landing on the points that matter most to you.

Fairly
We are looking for decades-long partnerships, and design our responses from the ground up with fairness in mind that can carry a partnership happily into the future.

Creatively
We are a custom solutions provider. We have to be creative. We think flexibly, creatively, and seek novel solutions you can be proud of.

How do you manage ADA compliance?

We run accessibility tools on our sites
‍We run accessibility tools and screen readers on our sites to identify anything that might diminish accessibility. We produce reports of any issues and prioritize engineering hours until the issues are resolved.
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We design with compliance in mind
Accessibility is a tenant of our web interface design. We reinforce accessibility both in the tools we use to build software, and in training our team.

Do you have a VPAT?
We do and we're happy to share that with you.

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